Listen with Everything You’ve Got

Unearthing your true capabilities as a learner and a leader begins with listening, and Karen Kocher, head of 21st Century Jobs, Skills, and Employability at Microsoft, is a world-class listener. We find out through her stories of learning from both her family and her global network of thought leaders about how we too can make a “dollar feel like a million,” as a colleague of Karen’s said about her time as Chief Learning Officer at Cigna. Karen’s mastery of impact and efficiency comes from her boundless curiosity and optimism that says we are all innate learners, and so we are all capable of greatness—we just need nudges from signals beyond ourselves in order to develop an ear and a hunger for what’s different and innovative. Listen in on how Karen’s lessons on leadership come together in heartfelt care for her team member’s individual and collective purposes.